An account is blocked due to billing issues for one of the following reasons:
- A discrepancy between payment method and personal details
- The user has logged in from a country that differs from where the credit card is from
- Too many attempts to process a declined payment
- Failure to authenticate a credit card payment using 3D secure
You can reverify your account to clear a billing issue.
If your account was blocked, you will immediately receive an email explaining how to resolve the issue. Contact your dedicated account manager or atlasproxynetwork’s compliance team at
[email protected]. To reinstate your blocked account, you will need to provide the following:
- For non-registered companies:
- Photo ID, driver’s license, or passport
- A photo of you holding the ID
- A photo of the flagged payment method
- For registered
companies:
- A company registration form
- A photo of the flagged payment method